1. Shipping Overview

At AQ Betta Audio, we understand that high-end audio equipment requires special care during shipping. We use premium packaging materials and trusted shipping partners to ensure your products arrive safely. All shipments are fully insured against damage and loss.

2. Processing Time

Orders are typically processed within 1-3 business days after payment confirmation. During peak periods or for special orders, processing may take up to 5 business days. You will receive an email notification when your order has been dispatched.

3. Shipping Methods & Timeframes

3.1 Australia

3.2 International

4. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed at checkout before you complete your purchase.

• Free shipping may be available for orders over a certain value (check promotions)
• Large items such as floor-standing speakers may incur additional freight charges
• Remote area surcharges may apply for certain delivery locations
• White glove delivery service is available for an additional fee

5. Packaging

All products are shipped in their original manufacturer packaging, which is designed to protect the equipment during transit. We add additional protective materials as needed:

• Double-boxing for fragile items
• Custom foam inserts for speakers
• Reinforced corners and edges
• Moisture-resistant wrapping
• Fragile and "This Side Up" labels

6. Tracking Your Order

Once your order has been dispatched, you will receive an email with tracking information. You can track your shipment through:

• The tracking link provided in your shipping confirmation email
• The carrier's website using your tracking number
• Contacting our customer service team

7. Customs and Import Duties

For international orders, please note:

• Import duties, taxes, and customs fees are the responsibility of the recipient
• These charges are determined by your country's customs authority
• We are not responsible for delays caused by customs processing
• We will provide accurate customs documentation for all shipments

8. Delivery Instructions

To ensure successful delivery:

• Provide a complete and accurate delivery address
• Include a contact phone number for the courier
• Specify any special delivery instructions (gate codes, building access, etc.)
• Ensure someone is available to receive and sign for the delivery
• For large items, ensure adequate access to your delivery location

9. Damaged or Lost Shipments

All shipments are fully insured. If your order arrives damaged or is lost in transit:

• Inspect all packages upon delivery and note any visible damage
• Take photographs of any damage before opening the package
• Contact us within 48 hours of delivery to report damage
• Keep all original packaging materials for inspection
• We will arrange for replacement or refund as appropriate

10. White Glove Delivery

For large or valuable items, we offer white glove delivery service which includes:

• Scheduled delivery appointment
• Inside delivery to your room of choice
• Unpacking and inspection
• Removal of all packaging materials
• Basic setup assistance (placement only, not installation)

Contact us for white glove delivery pricing and availability in your area.

11. Contact Us

For shipping inquiries, please contact us: